Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at research@provitnutra.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at research@provitnutra.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at research@provitnutra.com.

RETURNS, REFUNDS & CANCELLATIONS

At Provitnutra, we’re committed to delivering high-quality nutraceutical supplements that support your health and wellness. However, we understand that sometimes things don’t go as planned. If you need to return a product, we’ve made the process as easy as possible.

1. What products are eligible for return?

You can return a product if it meets one of the following conditions:

  • Unopened and unused: The product must be in its original packaging with all seals, labels, and paperwork intact.
  • Damaged items: If the product was damaged during shipping, we’ll accept it for a return or replacement. Please contact us within 48 hours of receiving the item and provide photos of the damage.
  • Incorrect orders: If we’ve made a mistake (wrong item, size, or quantity), you can return it.
  • Defective or unsafe products: If the product is defective, unsafe for consumption, or doesn’t match the claims made on the label, we’ll accept it for a return.
  • Near expiration: If the product is within 45 days of its expiration date, it can be returned.

2. What products are Non-Eligible?

Some items cannot be returned:

  • Opened or used products: Once a product has been opened, it cannot be returned unless it’s defective.
  • Products past their expiration date: We cannot accept returns for items past their expiration date.

3. How do Refunds and Replacement work?

  • Refunds: If your return is approved, we’ll refund you to the original payment method. Please allow 5–10 business days for processing. If you paid by COD, the refund will be processed to your bank account within 14 business days.
  • Replacements: If you received a defective or damaged product, we will replace it at no extra cost (subject to availability). If a replacement isn’t possible, we will offer a full refund.

4. How do I Return a Product?

Follow these simple steps to start your return:

  1. Contact us: Email us at customercare@provitnutra.com with your order number, proof of purchase, and a description of the issue (photos if applicable).
  2. Get Return Approval: We’ll review your return request and send you a Return Authorization Number and instructions.
  3. Pack the item: Securely pack the product in its original packaging with all included components, labels, and paperwork.
  4. Ship it back: Use the provided return label and drop the package off with the designated courier service.

Once we receive and inspect your return, we’ll notify you about the next steps—either a refund or a replacement.

5. How can I get Customer Support?

If you have any questions or need assistance, our customer support team is here to help:

  • Email: customercare@provitnutra.com
  • Phone: +91-9445560774
  • Live Chat (Call/Whatsapp) : Available Monday to Saturday, 9 AM – 5:30 PM IST
  • Whatsapp number : 9445560774

6. Frequently Asked Questions (FAQs)

  • Can I return a product if I don’t like it? Unfortunately, returns due to personal preference (like taste or perceived effect) aren’t accepted unless the product is defective or unsafe.
  • What if my product hasn’t been delivered, but tracking shows it was? If your product shows as delivered but you haven’t received it, contact us right away, and we’ll resolve the issue.
  • How do I know if my return is approved? Once we receive the item, we’ll inspect it and send you an email with the approval or rejection details.
  • Can I exchange a product? We don’t offer direct exchanges, but you can return an item and place a new order for the product you want.
  • Do I have to pay for return shipping? If the return is due to an error on our part (defective, damaged, or incorrect product), we’ll cover the return shipping cost. Otherwise, the customer is responsible for return shipping.

Thank you for choosing Provitnutra. We value your health and satisfaction, and we’re here to support you on your wellness journey!